1. Introduction
At Mole HVAC Equipment Ltd, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our contact forms.
2. Data Controller
The administrator of your personal data is:
Mole HVAC Equipment Ltd
Registered in Scotland no. 346591
VAT No. GB938817281
Email: kacper.kramarczyk@mole-hvac.co.uk
3. Data We Collect
We may collect and process the following information:
Contact Details: Name, email address, phone number.
Business Information: Company name and job title (if provided).
Technical Data: IP address, browser type, and usage data via cookies.
4. Purpose of Processing
We use your data to:
Respond to your inquiries submitted via contact forms.
Provide technical support and product information regarding HVAC equipment.
Prepare and send commercial offers or quotes.
Improve our website functionality and user experience.
5. Legal Basis
We process your data based on:
Art. 6(1)(b) GDPR: Performance of a contract or taking steps at your request before entering into a contract (e.g., preparing a quote).
Art. 6(1)(f) GDPR: Our legitimate interest (responding to your messages and maintaining business relations).
Art. 6(1)(a) GDPR: Your voluntary consent (if you sign up for marketing updates).
6. Data Retention
We store your personal data only for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal, accounting, and reporting requirements.
7. Your Rights
Under the GDPR, you have the following rights:
Access: You can request a copy of your personal data.
Rectification: You can ask us to correct inaccurate information.
Erasure: You can request that we delete your data ("right to be forgotten").
Withdrawal of Consent: You can withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
Complaint: You have the right to lodge a complaint with a supervisory authority (e.g., the ICO in the UK).
8. Cookies
Our website uses cookies to enhance your browsing experience. You can manage or disable cookies through your browser settings, although this may affect the functionality of the website.
9. Contact Us
If you have any questions regarding this Privacy Policy or your data, please contact us at: kacper.kramarczyk@mole-hvac.co.uk.
